What do you love most about McDonalds?

Photo by Anderson W Rangel on Unsplash

For me, it’s definitely not the “junk” food. Having said that, a big juicy fatty Big Mac has come in handy at 2am on the way home 😉

McDonalds is well known as one of the most successful businesses in the world. Why? Because the systems and processes in their business are second to none.

You get the same consistent product anywhere around the world, in approximately the same time.

As your client base grows and you settle more loans, you will get busier and busier (as referrals will increase).

When that happens, your level of service will drop unless you establish appropriate systems and processes.

Take the time to establish your systems and processes for your business.

This is the only way to maintain a high quality delivery of service (like now) for when things get really busy for you.

Everything needs a systematic process. From enquiry through to settlement, as well as your ongoing care program.

The above may sound unimportant to you right now, but believe me you will get busier as your business matures, at which point you’ll wish you had a process for everything.

This is even more important for when you reach a point that you need to hire administrative help.


If you would like to know more about how to set up processes within your mortgage broking business, contact us.   Follow us on our Facebook page for more updates, tips and news.

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